Thank you for shopping at SteroidCare.com. We strive to ensure that our customers are completely satisfied with their purchases. However, if you are not satisfied with your order, please review our Refund and Returns Policy below.

1. General Policy

We want you to be satisfied with your purchase. If you have received a product that you are not happy with, or if you believe it is damaged or defective, please contact us immediately so we can resolve the issue in a timely manner. Our Refund and Return policy covers products purchased directly from SteroidCare.com.

2. Returns

Due to the nature of the products we offer, we do not accept returns on opened or used products. This policy is in place for health, safety, and hygiene reasons.

However, if you have received an incorrect or defective item, or if there was an error in your order, you may be eligible for a return under the following conditions:

• Return Window: You must initiate a return request within [30] days of receiving your order.
• Condition of Product: The product must be in new, unopened, and unused condition. Packaging must be intact and in a saleable condition.
• Proof of Purchase: You must provide proof of purchase, such as an order number or receipt, when initiating a return.

3. Refunds

If your return is approved, we will process a refund to your original method of payment, provided the product meets the return conditions above.

• Refund Processing Time: Refunds typically take between 7-10 business days to process, depending on your payment method and financial institution.
• Shipping Costs: Shipping costs are non-refundable. If your return is due to an error on our part (e.g., incorrect or defective items), we will cover the return shipping costs.

4. Defective or Damaged Items

If your product arrives defective or damaged, please contact us within [30] days of receiving the product. We will investigate the issue and offer one of the following solutions:

• Replacement of the defective or damaged product.
• Full refund of the purchase price, including shipping, if the product is returned.

To assist us in processing your claim, please provide the following:

• Photos or videos of the damaged or defective item.
• A brief description of the issue.

5. Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on the following items:

• Opened or used steroid-related products or supplements.
• Products that have been damaged by misuse or improper storage.

6. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, you will need to return the original item for a refund and place a new order for the desired product.

7. How to Request a Return or Refund

If you wish to return an item, please follow these steps:

1. Contact Us: Send an email to [Steroidcare@gmail.com] or call [Insert phone number] within [7] days of receiving your order to initiate the return process.
2. Provide Information: Include your order number, the reason for the return, and any supporting information (e.g., photos of defects, damaged packaging, etc.).
3. Return Authorization: We will review your request and issue a Return Authorization (RA) if the return is approved.
4. Return Instructions: After receiving your RA, you will be provided with detailed return instructions and, if applicable, a return shipping label.

8. Shipping Costs for Returns

• Return Shipping: Unless the return is due to an error on our part (e.g., defective or incorrect items), customers are responsible for the return shipping costs.
• Original Shipping: Shipping charges from the original order are non-refundable.
• Restocking Fees: In certain cases, a restocking fee may apply (e.g., if the item is returned in a non-resalable condition). This fee will be clearly stated before processing your return.

9. Cancellations

Orders can be canceled only if they have not yet been processed or shipped. If you wish to cancel an order, please contact us immediately at [Steroidcare@gmail.com]. Once an order is processed or shipped, it cannot be canceled.

10. Contact Us

If you have any questions about our Refund and Returns Policy, or if you need to initiate a return or refund request, please contact us:

SteroidCare.com
Email: [Steroidcare@gmail.com]
Address: [675 E Santa Clara St, Ventura, CA 93001]

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Important Notes:

• Product Use Warning: By purchasing products from SteroidCare.com, you confirm that you understand the potential risks associated with using steroids and related substances, and you agree to use these products responsibly and only in accordance with applicable laws and guidelines.

• Legal Compliance: We comply with applicable laws regarding the sale of steroid-related products. Certain items may be restricted or prohibited in specific regions, and it is your responsibility to ensure that your purchase complies with local regulations.

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Contact us at { Email: info@steroidcare.com
Or
Steroidcare@gmail.com} for questions related to refunds and returns.